Leveringspolitik
Shipping Policy
Last updated: September 15, 2026
Thank you for shopping with PetPearl. This Shipping Policy explains how orders placed through our online store are processed and shipped.
Shipping Destinations
PetPearl currently ships to Germany, countries within the European Union (EU), and selected international destinations worldwide.
Available shipping destinations will be displayed at checkout. If your country or region cannot be selected during checkout, we are currently unable to ship to that destination.
Order Processing
Orders are processed on business days, excluding weekends and public holidays.
After your order has been processed and shipped, you will receive a shipping confirmation email. Tracking information will be provided where available.
Shipping Costs
Shipping costs depend on your delivery destination and the shipping method selected.
The applicable shipping costs will be clearly displayed at checkout before you complete your purchase.
Any available free-shipping promotions or minimum order thresholds will also be displayed during checkout.
Estimated Delivery Times
Estimated delivery times may vary depending on the destination, shipping carrier and selected shipping method.
Where available, an estimated delivery timeframe will be provided during checkout.
Please note that international shipments may experience additional delays due to customs processing, local postal services, public holidays or other circumstances outside our reasonable control.
Germany
Orders shipped within Germany are delivered using the shipping methods available at checkout.
The applicable shipping costs and estimated delivery times will be shown before you complete your order.
European Union
We ship to supported destinations within the European Union.
Shipping costs and estimated delivery times depend on the destination and will be displayed at checkout.
International Shipping
PetPearl also offers shipping to selected countries outside the European Union.
International orders may be subject to customs duties, import taxes, fees or other charges imposed by the destination country.
Unless otherwise stated during checkout, such charges are not included in the product price or shipping costs and may be the responsibility of the recipient.
Customs procedures may also result in additional delivery time.
Order Tracking
If tracking is available for your shipment, you will receive tracking information by email after your order has been dispatched.
Please allow some time for the carrier's tracking information to become available after receiving your shipping confirmation.
Incorrect or Incomplete Address
Customers are responsible for providing complete and accurate shipping information when placing an order.
If you notice an error in your shipping address, please contact us as soon as possible. We cannot guarantee that shipping information can be changed once an order has been processed or dispatched.
Lost, Delayed or Damaged Shipments
If your order is significantly delayed, appears to be lost, or arrives damaged, please contact us as soon as possible.
We will review the situation and, where appropriate, work with the shipping carrier to resolve the issue.
Contact Us
If you have any questions about shipping or your order, please contact us using the contact information provided on our website.
PetPearl
petpearl.store